Patient Services Representative
Position: Patient Services Representative
Reports To: Head of Patient Operations
Purpose: Responsible for greeting all customer/patients, collecting and documenting correct information, appropriate scheduling/re-scheduling/confirming of all patient’s appointments, and maintaining an orderly flow of patients/customers through the reception area.
Responsibilities:
- Greets and check-in patients for appointments or services.
- Confirms patient information and enters changes into computer system.
- Prepares charts for visits and notifies clinical staff of patient arrivals.
- Schedules and confirms all appointments as well as reschedules appointments when Physician and/or patient schedule changes.
- Prepares patient schedules for following day.
- Collects all appropriate fees, copays, and outstanding charges.
- Answer incoming phone calls and handle properly via appropriate transfer, taking a message, or follow-up and return a call.
- Takes appropriate action for medical and non-medical emergencies occurring within the office.
- Ensures reception and lobby areas are safe, organized, and clean.
- Performs opening and closing duties for the care center.
- Performs other duties as assigned.
Skills, Education, & Experience:
- High School diploma or GED is required, prefer some college.
- 1-2 years’ experience in medical office environment preferred.
- Excellent communication skills and be able to follow oral and written instructions.
- Demonstrates proficiency in personal computer office applications, such as word processing, databases, and scheduling software.
- Strong organizational and time management skills.
- Excellent customer service skills.
Physical/Mental Abilities:
- Ability to multi-task and prioritize duties.
- Ability to handle high stress situations and adapt to changing circumstances.
- High attention to detail.
- Ability to put patients at ease.
- Must be able to stand, sit, bend, and walk. May be required to climb ladders to pull patient records.
- Must be able to maintain confidentiality.
- Ability to operate telephones and standard office equipment such as photocopiers and facsimile machines.
- Ability to maintain professional working relationships with staff and patients.
- Must be able to lift up to 30 lbs.
