Position: Scribe with Medical Assistant duties  

Reports To: Team Lead

Purpose:  Responsible for assisting clinical staff with patient care and a variety of pre, intra, and post encounter activities; as well as documenting accurate and detailed information for patient visits. Meet and exceed patient expectations and adhere to established practices while assuring the best possible care for patients.

Responsibilities:

• Accompany patients to exam/procedure rooms
• Assist with walking, transfers, dressing, collecting specimens, preparing for exam.
• Collect patient medical history and perform screenings per provider instructions.
• Ensure treatment areas are safe, organized, clean, have well-functioning equipment, and supplies are adequate. Prepare treatment room for next exam after each patient.
• Brief provider on medical history, reason for the visit, and any pertinent information needed for the exam.
• Provides information / instructions to patients and their families.
• Transcribe patient appointments.
• Send/receive patient medical records and information.
• Obtain lab/x-ray reports, hospital notes, and referral information.
• Complete forms and requisitions as needed as well as mange patient charts to ensure information is complete.
• Respond appropriately to emergency codes.
• Perform quality control.
• Promote quality patient care and customer satisfaction.
• Assists in the training of new medical assistants.
• Perform other duties as assigned.

Skills, Education, & Experience:

• High School diploma or GED is required, prefer some college.
• Prefer knowledge in healthcare or medical specialty, associated medical tasks, and information that is communicated to patients and families.
• Maintain a CPR certification
• Prefer Certified Medical Assistant certificate.
• Excellent communication skills.

Physical/Mental Abilities:                                      

• Ability to learn and retain information regarding patient care procedures, regulations, medical material management.
• Ability to prioritize, multi-task, and handle high patient volume.
• High attention to detail and ability to work well in a team environment.
• Must be able to stand for long periods of time, bend, twist, and swoop. May be required to climb ladders.
• Must be able to handle difficult situations in a professional manner and maintain confidentiality.
• Ability to demonstrate compassion and caring for patients and families.
• Ability to lift up to 30 lbs. is required.

Report To: Team Lead

Purpose:  Manages the flow of the daily patient phone calls.  Helps triage and appropriately route the patients’ problems and concerns.  Reviews all labs and prescription refills and processes using protocols. Good working Knowledge of EMR. Works patients up as needed.

Responsibilities:

• Performs a combination of the following duties:
• Receives, manages and returns all patient phone calls on a timely basis, ensuring all calls are returned by end of business day. Regularly reviews incoming patient request, handling all patient cases, administration requests, consult notes and prescription refills.  Processes documents for L&D and for Surgery Scheduling to ensure all required documents are received by facility prior to admit.
• Prioritizes all phone calls and uses sound clinical judgement in determining best action including same day appointments, ordering labs/prescriptions or sending to acute care setting facility (ER/L&D).
• Thoroughly explains all lab results and recommendations of physician and reiterates plan of care developed at time of visit.
• Completes charting efficiently and completely ensuring good continuity of care between caregivers and nursing staff.
• Authorizes and calls in prescription refills as per protocol and physician direction with documentation and updating patient’s charts.
• Screens patient calls to the physician; handles all calls that do not require the physician’s intervention, ensuring that phone calls are returned in a timely manner.
• Triage unscheduled patients and implement appropriate interventions.
• Provides general nursing care, including but not limited to: patient nurse visits, administering prescribed medications, and treating patients according to nursing standards.
• Educates patients and their family about diagnostic procedures, medications, nutrition, and maintenance of health and wellness.
• Reviews lab results and notifies Physician of abnormalities and communicates recommended treatment to patient.
• Assists in surgery scheduling as needed.
• Promote quality patient care and customer satisfaction.
• Perform other duties as assigned.

Skills, Education, & Experience:

• Requires Registered Nursing Degree and Licensure as a Registered Nurse in the State of Texas.
• Requires at least 1 year of professional nursing experience, OB/GYN experience is preferred.
• Knowledge of professional nursing theory, regulations and practices to give and evaluate patient care.
• Knowledge of common safety hazards and precautions to establish and maintain a safe work environment.
• Possesses a high degree of personal integrity and professionalism.
• Excellent communications skills.
• Must have basic computer knowledge.
• Must be able to work a flexible schedule.

Physical/Mental Abilities:

• Ability to maintain quality control standards.
• Ability to handle high patient volume.
• Ability to react calmly and effectively in emergency situations.
• Ability to work well in a team environment.
• Must be able to stand for long periods of time and perform other physical demands including walking, reaching, bending, and lifting.
• Ability to lift up to 50 lbs. is required.
• May require ability to climb ladder to retrieve and file patient medical records, and store supplies.
• Must be able to handle difficult situations in a professional manor and maintain confidentiality.

Position: Mammography Technician

Report To: Mammography Manager

Purpose: Responsible for performing mammography procedures in accordance with established policies and procedures. Meet and exceed patient expectations and adhere to established practices while assuring the best possible care for patients.

Responsibilities:

• Performs radiologic testing specific to mammography.
• Operates radiographic equipment and other equipment/devices as appropriate.
• Calculates exposure factors.
• Assists physicians by obtaining and communicating results timely, accurately, and without compromising security and confidentiality.
• Performs quality control procedures prior to performing clinical procedures and regularly inspects equipment.
• Evaluates radiographs for diagnostic quality.
• Prepares and sets up medical supplies using aseptic techniques if appropriate.
• Explains procedures and provides education to patients and family members.
• Instructs and prepares patients for radiology procedures in a professional manner within established policies and procedures.
• Ensures all required documentation, requisitions, forms, charges, and patient’s medical record are completed. Completes all written and computer documentation in a timely manner.
• Follows Standard Precautions using personal protective equipment as required.
• Promote quality patient care and customer satisfaction.
• Perform other duties as assigned.

Skills, Education, & Experience:

• Graduate of American Medical Association approved program in Radiologic Technology and meets requirements for mammography education including certification in digital mammography
• Must be registered with the State of Texas and have ARRT with Mammography license.
• Current certification as a Texas Medical Radiologic Technologist (MRT) required.
• Current certification as a BLS Healthcare Provider required.
• Require at least 3 to 5 year experience as a Mammographer.
• Preferred knowledge of FDA, MQSA, TDH and ACR regulations
• Experience with Quality Assurance and Quality Control initiatives.
• Excellent communications skills (written and verbally).
• Demonstrates critical thinking skills and decisive judgment.

Physical/Mental Abilities:                                    

• Ability to solve customer/patient problems, treats customer/patient with dignity and respect, and responds quickly to customer/patient needs.
• Ability to work independently to perform job with minimal supervision.
• Ability to handle high stress situations and adapt to changing circumstances.
• Ability to follow established departmental procedures.
• Ability to perform work that requires frequent standing, bending, reaching, squatting, kneeling, moving, lifting of patients and/or equipment up to 50 lbs.
• Ability to handle difficult situations in a professional manner and maintain confidentiality.
• Ability to train and oversee other staff members.
• Ability to schedule time, staff, and assignments effectively.
• Ability to maintain professional working relationships with staff and patients.

Position: Patient Services Representative

Reports To: Head of Patient Operations

Purpose:  Responsible for greeting all customer/patients, collecting and documenting correct information, appropriate scheduling/re-scheduling/confirming of all patient’s appointments, and maintaining an orderly flow of patients/customers through the reception area.

 Responsibilities:

• Greets and check-in patients for appointments or services.
• Confirms patient information and enters changes into computer system.
• Prepares charts for visits and notifies clinical staff of patient arrivals.
• Schedules and confirms all appointments as well as reschedules appointments when Physician and/or patient schedule changes.
• Prepares patient schedules for following day.
• Collects all appropriate fees, copays, and outstanding charges.
• Answer incoming phone calls and handle properly via appropriate transfer, taking a message, or follow-up and return a call.
• Takes appropriate action for medical and non-medical emergencies occurring within the office.
• Ensures reception and lobby areas are safe, organized, and clean.
• Performs opening and closing duties for the care center.
• Performs other duties as assigned.

Skills, Education, & Experience:

• High School diploma or GED is required, prefer some college.
• 1-2 years’ experience in medical office environment preferred.
• Excellent communication skills and be able to follow oral and written instructions.
• Demonstrates proficiency in personal computer office applications, such as word processing, databases, and scheduling software.
• Strong organizational and time management skills.
• Excellent customer service skills. 

Physical/Mental Abilities:                           

• Ability to multi-task and prioritize duties.
• Ability to handle high stress situations and adapt to changing circumstances.
• High attention to detail.
• Ability to put patients at ease.
• Must be able to stand, sit, bend, and walk. May be required to climb ladders to pull patient records.
• Must be able to maintain confidentiality.
• Ability to operate telephones and standard office equipment such as photocopiers and facsimile machines.
• Ability to maintain professional working relationships with staff and patients.
• Must be able to lift up to 30 lbs.