12200 Renfert Way, Ste. 100, Austin, TX

*On-Site Dedicated Parking & Free Valet*

Book Your Appointment: 512.652.7001

Austin Area Ob-Gyn & Fertility is a top-rated obstetrics and gynecology practice serving patients in and around Austin, Texas. The multi-physician practice features advanced care options for women at all stages of life.

Located in Austin, Texas 12200 Renfert Way, Ste. 100, Austin, TX 78758

512.652.7001

Stefanie V.

  • August 28, 2024

Dr. Garcia provided me with a caring and wonderful environment. She truly cares & listened to my concerns. I felt at ease in her presence & felt like she valued my perspective. She really took time to be calm, patient & kind to me. I felt heard and hopeful about my care plan & future. Please know if this was a survey just about her it would be 5 stars. 3 stars feels unfair to her so 4 stars is solely on my experience with Dr. Garcia.However, her nursing staff that I worked with on June 30 and today (Nurse Hodges on June 30 & another nurse who I didn’t catch her name this morning. Just know she has red hair) were rude to me and made me feel very uncomfortable & unwelcome. I used to see Dr.Phillips and loved seeing him over the years. I hoped when I found a new team at AAOBGYN it would be the same experience. Nurse Hodges took no time to get to know me or my history. When I explained I struggle with weight, she said something to the effect “well you need to eat less. You know that right?” And then offered to connect me to a nutritionist who I thought would be a referral to a local office but it was an 1800 program that relentlessly called me. I politely disagreed with her overall care plan (asking me to take hormones versus I wanted to test my hormones first for health and also to get to the bottom of my long bleed periods before I started hormones). Instead of ordering hormone lab tests I was told to come in to speak with Dr. Garcia for permission to run hormone labs since I didn’t want to do Nurse Hodges care plan. I thought it was a strange reply but I complied. When I met with Dr. Garcia she affirmed me it was good timing to get my hormone labs since I’ve been off birth control for about a year and only had two long periods just in the past two months. The nurse who walked me back today didn’t even say hello & practically dropped the door on me. With her back to me walking far ahead, she held a urine cup out & said you need to give us a urine sample. I asked “how come? I gave one a couple weeks ago.” She turned around & started talking in a sarcastic sing-song voice while shrugging “well you gotta do it again.” And again I asked “why though?” And “it’s what Doctor wants” and I said “I can’t walk as fast as you & you’re not even looking at me.” To which she replied “that’s fine.” I asked her if I did something wrong and while she said no – her attitude suggested otherwise. I didn’t appreciate the interaction basically trying to keep up with someone while also being snapped & eye rolled at. Not sure if she’s close to Nurse Hodges and was upset about me disagreeing but it felt very uncomfortable & rude. It brought me to tears in the exam room. I didn’t think disagreeing with a care plan and advocating for my needs was something deserving of this kind of treatment. I overheard her telling doctor I refused to give a urine sample or weight but I explained to Dr. Garcia I’m not a difficult patient – and didn’t mean to refuse, I simply wanted clarity on why another sample was needed when I gave one so recently and that the nurse didn’t explain to me why. The medical assistant was nice to me today & I appreciate that.Doesn’t seem like providing basic professionalism & kindness from the other staff is a lot to ask. Overall – I really enjoy Dr. Garcia & hope I can work with her in the future. But I’m very nervous & uncomfortable about working with her nurse staff.

As part of North Austin Medical Center’s parking garage project, construction will close the East Entrance exit drive lane starting 2/3/2025 through 2/28/2025. The entrance drive lane will close on 2/4/2025 and will reopen on 2/8/2025.
Construction Notice
Please allow yourself more time when arriving for your appointment.
Thank you for your patience,
Austin Area OBGYN
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