Report To: Team Lead

Purpose:  Manages the flow of the daily patient phone calls.  Helps triage and appropriately route the patients’ problems and concerns.  Reviews all labs and prescription refills and processes using protocols. Good working Knowledge of EMR. Works patients up as needed.

Responsibilities:

• Performs a combination of the following duties:
• Receives, manages and returns all patient phone calls on a timely basis, ensuring all calls are returned by end of business day. Regularly reviews incoming patient request, handling all patient cases, administration requests, consult notes and prescription refills.  Processes documents for L&D and for Surgery Scheduling to ensure all required documents are received by facility prior to admit.
• Prioritizes all phone calls and uses sound clinical judgement in determining best action including same day appointments, ordering labs/prescriptions or sending to acute care setting facility (ER/L&D).
• Thoroughly explains all lab results and recommendations of physician and reiterates plan of care developed at time of visit.
• Completes charting efficiently and completely ensuring good continuity of care between caregivers and nursing staff.
• Authorizes and calls in prescription refills as per protocol and physician direction with documentation and updating patient’s charts.
• Screens patient calls to the physician; handles all calls that do not require the physician’s intervention, ensuring that phone calls are returned in a timely manner.
• Triage unscheduled patients and implement appropriate interventions.
• Provides general nursing care, including but not limited to: patient nurse visits, administering prescribed medications, and treating patients according to nursing standards.
• Educates patients and their family about diagnostic procedures, medications, nutrition, and maintenance of health and wellness.
• Reviews lab results and notifies Physician of abnormalities and communicates recommended treatment to patient.
• Assists in surgery scheduling as needed.
• Promote quality patient care and customer satisfaction.
• Perform other duties as assigned.

Skills, Education, & Experience:

• Requires Registered Nursing Degree and Licensure as a Registered Nurse in the State of Texas.
• Requires at least 1 year of professional nursing experience, OB/GYN experience is preferred.
• Knowledge of professional nursing theory, regulations and practices to give and evaluate patient care.
• Knowledge of common safety hazards and precautions to establish and maintain a safe work environment.
• Possesses a high degree of personal integrity and professionalism.
• Excellent communications skills.
• Must have basic computer knowledge.
• Must be able to work a flexible schedule.

Physical/Mental Abilities:                                      

• Ability to maintain quality control standards.
• Ability to handle high patient volume.
• Ability to react calmly and effectively in emergency situations.
• Ability to work well in a team environment.
• Must be able to stand for long periods of time and perform other physical demands including walking, reaching, bending, and lifting.
• Ability to lift up to 50 lbs. is required.
• May require ability to climb ladder to retrieve and file patient medical records, and store supplies.
• Must be able to handle difficult situations in a professional manor and maintain confidentiality.

Position: Advanced Practitioner

Report To: Physician(s) and Clinical Director 

Purpose: Responsible for administering patient care and treatments. Meet and exceed patient expectations and adhere to established practices while assuring the best possible care for patients.

Responsibilities:

• Fielding calls from patients within an office when they are seeking medical advice.
• Provides general care, administers prescribed medications, and treats patients according to standards.
• Ensures treatment areas are safe, organized, clean, have well-functioning equipment, and supplies are adequate.
• Records and reports patient’s history and family history.
• Conducts physical examination on patient and records condition.
• Diagnose acute and chronic illnesses.
• Order and/or performs diagnostic tests.
• Educates patients and their family about diagnostic procedures, medications, nutrition, and maintenance of health and wellness.
• Maintains and reviews patient’s records and charts post tests and examination results.
• Reviews lab results and notifies patient of abnormalities and communicates recommended treatment to patient per physician consultation.
• Takes appropriate action for medical and non-medical emergencies occurring within the office.
• Assists with hospital care of patients, including daily rounds, in accordance with policies of the individual Supervising Physician.
• Promote quality patient care and customer satisfaction.
• Weekend rounding
• Perform other duties as assigned.

Skills, Education, & Experience:

• Requires graduate of an accredited mid-level program and licensed as a Nurse Practitioner, Physicians Assistant, or Midwife in the State of Texas.
• Current Basic Life Support (BLS) Certification.
• Prefer at least 1 year of experience.
• Knowledge of professional theory, regulations and practices to give and evaluate patient care.
• Knowledge of common safety hazards and precautions to establish and maintain a safe work environment.
• Possesses a high degree of personal integrity and professionalism.
• Excellent communications skills.
• Must have basic computer knowledge.
• Must be able to work a flexible schedule.

Physical/Mental Abilities:                                    

• Ability to maintain quality control standards.
• Ability to handle high patient volume.
• Ability to react calmly and effectively in emergency situations.
• Ability to work well in a team environment.
• Must be able to stand for long periods of time and perform other physical demands including walking, reaching, bending, and lifting.
• Ability to lift up to 50 lbs. is required.
• May require ability to climb ladder to retrieve and file patient medical records, and store supplies.
• Must be able to handle difficult situations in a professional manor and maintain confidentiality.

Position:            Mammography Technician

Report To:         Mammography Manager

Purpose: Responsible for performing mammography procedures in accordance with established policies and procedures. Meet and exceed patient expectations and adhere to established practices while assuring the best possible care for patients.

Responsibilities:

• Performs radiologic testing specific to mammography.
• Operates radiographic equipment and other equipment/devices as appropriate.
• Calculates exposure factors.
• Assists physicians by obtaining and communicating results timely, accurately, and without compromising security and confidentiality.
• Performs quality control procedures prior to performing clinical procedures and regularly inspects equipment.
• Evaluates radiographs for diagnostic quality.
• Prepares and sets up medical supplies using aseptic techniques if appropriate.
• Explains procedures and provides education to patients and family members.
• Instructs and prepares patients for radiology procedures in a professional manner within established policies and procedures.
• Ensures all required documentation, requisitions, forms, charges, and patient’s medical record are completed. Completes all written and computer documentation in a timely manner.
• Follows Standard Precautions using personal protective equipment as required.
• Promote quality patient care and customer satisfaction.
• Perform other duties as assigned.

Skills, Education, & Experience:

• Graduate of American Medical Association approved program in Radiologic Technology and meets requirements for mammography education including certification in digital mammography
• Must be registered with the State of Texas and have ARRT with Mammography license.
• Current certification as a Texas Medical Radiologic Technologist (MRT) required.
• Current certification as a BLS Healthcare Provider required.
• Require at least 3 to 5 year experience as a Mammographer.
• Preferred knowledge of FDA, MQSA, TDH and ACR regulations
• Experience with Quality Assurance and Quality Control initiatives.
• Excellent communications skills (written and verbally).
• Demonstrates critical thinking skills and decisive judgment.

Physical/Mental Abilities:                                    

• Ability to solve customer/patient problems, treats customer/patient with dignity and respect, and responds quickly to customer/patient needs.
• Ability to work independently to perform job with minimal supervision.
• Ability to handle high stress situations and adapt to changing circumstances.
• Ability to follow established departmental procedures.
• Ability to perform work that requires frequent standing, bending, reaching, squatting, kneeling, moving, lifting of patients and/or equipment up to 50 lbs.
• Ability to handle difficult situations in a professional manner and maintain confidentiality.
• Ability to train and oversee other staff members.
• Ability to schedule time, staff, and assignments effectively.
• Ability to maintain professional working relationships with staff and patients.

Position: Patient Services Representative

Reports To: Head of Patient Operations

Purpose:  Responsible for greeting all customer/patients, collecting and documenting correct information, appropriate scheduling/re-scheduling/confirming of all patient’s appointments, and maintaining an orderly flow of patients/customers through the reception area.

 Responsibilities:

• Greets and check-in patients for appointments or services.
• Confirms patient information and enters changes into computer system.
• Prepares charts for visits and notifies clinical staff of patient arrivals.
• Schedules and confirms all appointments as well as reschedules appointments when Physician and/or patient schedule changes.
• Prepares patient schedules for following day.
• Collects all appropriate fees, copays, and outstanding charges.
• Answer incoming phone calls and handle properly via appropriate transfer, taking a message, or follow-up and return a call.
• Takes appropriate action for medical and non-medical emergencies occurring within the office.
• Ensures reception and lobby areas are safe, organized, and clean.
• Performs opening and closing duties for the care center.
• Performs other duties as assigned.

Skills, Education, & Experience:

• High School diploma or GED is required, prefer some college.
• 1-2 years’ experience in medical office environment preferred.
• Excellent communication skills and be able to follow oral and written instructions.
• Demonstrates proficiency in personal computer office applications, such as word processing, databases, and scheduling software.
• Strong organizational and time management skills.
• Excellent customer service skills. 

Physical/Mental Abilities:                           

• Ability to multi-task and prioritize duties.
• Ability to handle high stress situations and adapt to changing circumstances.
• High attention to detail.
• Ability to put patients at ease.
• Must be able to stand, sit, bend, and walk. May be required to climb ladders to pull patient records.
• Must be able to maintain confidentiality.
• Ability to operate telephones and standard office equipment such as photocopiers and facsimile machines.
• Ability to maintain professional working relationships with staff and patients.
• Must be able to lift up to 30 lbs.

Position: Sonographer

Report To: Lead Sonographer

Purpose: Responsible for the independent operation of sonography equipment, and for performing and communicating results of diagnostic examinations using sonography. Meet and exceed patient expectations and adhere to established practices while assuring the best possible care for patients.

Responsibilities:

• Performs clinical assessment and diagnostic sonography examinations.
• Performs all requested sonographic examinations as ordered by the attending physician.
• Prepares preliminary reports.
• Uses cognitive sonographic skills to identify, record, and adapt procedures as appropriate to anatomical, pathological, diagnostic information and images.
• Analyzes sonograms, synthesizes sonographic information and medical history, and communicates findings to the appropriate physician.
• Assumes responsibility for the safety, mental and physical comfort of patients while they are in the sonographers care.
• Ensures all required documentation, requisitions, forms, charges, and patient’s medical record are completed. Completes all written and computer documentation in a timely manner.
• Maintains ultrasound equipment and work area, and supplies.
• Promote quality patient care and customer satisfaction.
• Perform other duties as assigned.

Skills, Education, & Experience:

• Associates Degree of Applied Science (Radiology or Nursing) or Bachelor of Science degree in Nursing, Radiology or Sonography

AND/OR

• Graduate of a formal Diagnostic Medical Sonography Program that is accredited by the Commission on Accreditation of Allied Health Education Programs.
• Active certification by the American Registry of Diagnostic Medical Sonographers (ARDMS) in Obstetrics and Gynecology.
• Current compliance with Continuing Medical Education (ME) requirements.
• Prefer two years Obstetrics and Gynecology experience.
• Excellent communications skills (written and verbal) as well as listening skills.
• Demonstrates critical thinking skills and decisive judgment.

Physical/Mental Abilities:                                      

• Ability to effectively operate sonographic equipment.
• Ability to evaluate sonograms in order to acquire appropriate diagnostic information.
• Ability to integrate diagnostic sonograms, laboratory results, patient history and medical records, and adapt sonographic examinations as necessary.
• Ability to use independent judgment to acquire the optimum diagnostic sonographic information in each examination performed.
• Ability to evaluate, synthesize, and communicate diagnostic information to the attending physician.
• Ability to communicate effectively with the patient and the health care team, recognizing the special nature of the sonographic examinations and patient’s needs.
• Ability to establish and maintain effective working relationships with the public and health care team.
• Ability to follow established departmental procedures.
• Must be able to handle difficult situations in a professional manor and maintain confidentiality.
• Ability to work independently to perform job with minimal supervision
• Ability to perform work that requires frequent standing, bending, reaching, squatting, kneeling, moving, lifting of patients and/or equipment up to 50 lbs.

 Position: Team Lead

Reports To: Clinical Operations Manager

Purpose:  Responsible for the overall management of daily operations including, but not limited to, managing clinical staff and schedules as well as supervising and developing employees. 

Responsibilities:

• Performs all duties in accordance to established policies, procedures, and guidelines.
• Provides timely and progressive counseling aimed at correcting employee performance problems.
• Provides timely and tailored training, feedback, and constructive criticism to improve and expand upon employees’ technique and knowledge; participates in the performance appraisal process of employees by maintaining notes on individual employees throughout the year and constructing fair, effective, unbiased, and factual performance comments at 45 day, 90 day, and Annual evaluations.
• Oversees the day-to-day operations of the department.
• Develops and implements policies and directives.
• Monitors supply ordering and expenses.
• Makes purchasing decisions based on need and budgetary constraints.
• Attends monthly practice Lead meetings.
• Ensures thorough/effective dissemination of information to staff (via meetings, memos, emails, etc.) to maintain open lines of communication and keep staff up to date on business or practice changes.
• Serves as a subject matter expert to the department.
• Leads and motivates staff while continuously improving leadership skills.
• Assists in interviewing and hiring of new employees in conjunction with Physician and HR.
• Monitors call schedule.
• Responsible for appropriately staffing clinical employees ensuring adjustment of schedules in accordance to needs. Filling in as needed.
• Handles scheduling conflicts with clinic hours, surgical procedures, and meetings.
• Tracks and corrects time for employees (monitoring time clock usage).  Applies PTO for all employees based on their requests.
• Assists in the development and implementation of nursing programs related to industry trends.
• Develops and monitors operational manual ensuring protocols are up to date in conjunction with Physician.
• Serves as a liaison between the business office and the physician.
• Assists Clinical Manager and Physician as needed.
• Cultivates an environment of teamwork.
• Promote quality patient care and customer satisfaction.
• Perform other duties as assigned.

Skills, Education, & Experience:

• Minimum 3 years of experience, OB/GYN experience is preferred.
• Knowledge of professional clinical, regulations and practices to give and evaluate patient care.
• Knowledge of common safety hazards and precautions to establish and maintain a safe work environment.
• Possesses a high degree of personal integrity and professionalism.
• Excellent communications skills.
• Must have basic computer knowledge.
• Must be able to work a flexible schedule.

Physical/Mental Abilities:                           

• Ability to maintain quality control standards.
• Ability to handle high patient volume.
• Ability to react calmly and effectively in emergency situations.
• Ability to work well in a team environment.
• Must be able to stand for long periods of time and perform other physical demands including walking, reaching, bending, and lifting.
• Ability to lift up to 50 lbs. is required.
• May require ability to climb ladder to retrieve and file patient medical records, and store supplies.
• Must be able to handle difficult situations in a professional manner and maintain confidentiality.